Refund policy

We accept returns on unopened coffee beans and grounds within 3 days package received. Items must be in their original, sealed packaging. If your order arrived damaged or incorrect, please reach out to our team immediately so we can send a replacement. There are considerations as to whether a product can be approved for return or not:

✅ Refundable

• Damaged or Defective Items: If the coffee arrives damaged or the packaging is compromised.
• Wrong Item Sent: If the product received is not what you ordered.
• Expired Products: If the product received is past its expiration date. 

❌ Non-refundable

• Opened or used coffee bags.
• Items damaged due to improper storage by the customer.
• Shipping costs (these are non-refundable).
• Orders returned due to an incorrect address provided by the customer. 

• Contact us our team within 3 days of receiving your order.
• Provide your order number.
• Provide photographic evidence of the damaged, incorrect, or expired item.

If approved, we will offer a replacement, or a refund to the original method of payment. 

Contact us at
+62 817-0300-8945
hanacoffeeroatery@gmail.com